When it comes to online retail, a successful operation is all about adapting to trends. Platforms, purchasing habits, customer engagement – all of these different elements are evolving rapidly, and being able to cater to these demographics effectively and quickly is crucial.
And the better the customer experience is, the more likely they are to come back.
If you own a small business, odds are you have a website. If you invested the time and money to make that website the best advertisement for your business—one which drives sales and helps your business grow—odds are you want people to see it. Here’s the rub: if you don’t also invest in effective search engine optimisation (SEO), they’re not going to find your site online. Period.
As a practice manager part of your many responsibilities is managing the doctors’ appointments and scheduling (or at least making sure that reception is managing it). So the last thing you need is administration problems.
It’s easy for reception to get overwhelmed in a room full of people. At any given moment in a busy practice they could be juggling patient arrivals, payments, scheduling follow-ups, calling cabs for elderly or disabled or infirm patients, following up on test results, printing specialist referrals, etc. Add to this the constant ringing of the phone for patients booking in, checking results, changing appointments, checking office hours or Doctor availability, getting directions, etc
No wonder your staff is stressed and short tempered.
