As a business owner you already know your customers are the #1 asset you have. If your customers don’t come, and more importantly stay – you’re going to find it very difficult to grow and experience success.
Quality customer service is about understanding a few key concepts..
The first important step in deciding on how to fulfil the needs of your customers, is to figure out what those needs actually are. Often, businesses spend loads of time analysing and dissecting data, and this is important. But it CANNOT be your only process in developing a strategy for good customer relationships.
Servicing your customers means that you are reaching out consistently, with brazen honesty, and ASKING them how you can improve.
These points are merely scratching the surface, but should serve as a guide to get you thinking. Learn how to address the goal of understanding your customers’ opinions about your products and services.
Understanding how your current customers view you is great, and improving in areas where it is needed is better yet – but you need to spend time creating lasting relationships with your customers.
After you launch a new initiative, or respond in any way to your findings, you’ll want to let your current customers know that they helped you make those changes. Maybe you offer them incentives to continue their input. Perhaps you send an email that shows changes you’ve made to your business that happened as a direct result of your customers. No matter the case, you’ll want to keep your loyal customer base in the loop and let them know that they are a key component in your success.
Keeping customers will be much easier when you have established a level of responsiveness and trust. Always reach out, and always respond.
You need to recognize that not everyone who services your business is the same, and you aren’t servicing everybody the same. Taking steps to ensure that everyone receives qual